Comments on: How to deal with online public fiascoes, disagreements, and miscommunications. http://leanstartups.com/2009/02/how-to-deal-with-online-public-fiascoes-disagreements-miscommunications.html Best practices in lean business operations, technology, and other areas pertinent to success of startups, small, and mid-market businesses. Thu, 11 Mar 2010 04:35:37 +0000 http://wordpress.org/?v=abc hourly 1 By: Matthew T. Granthttp://leanstartups.com/2009/02/how-to-deal-with-online-public-fiascoes-disagreements-miscommunications.html#comment-735 Matthew T. Grant Thu, 16 Apr 2009 13:50:44 +0000 http://leanstartups.com/?p=214#comment-735 Very sound advice. The power of apologizing (even when you're right, as you point out) and humility cannot be underestimated. Defensiveness, snideness, or outright aggression only fuel the fire.I also agree that, if you are already doing good work, time is on your side. In the heat of the moment, it's often hard to realize that the flame war is just a flash in the pan.<abbr><em>Matthew T. Grant’s last blog post..<a href="http://www.matthewtgrant.com/2009/04/is-4-d-the-new-3-d-thinking-about-photosynth/" rel="nofollow">Is 4-D the New 3-D? Thinking about Photosynth</a></abbr></em> Very sound advice. The power of apologizing (even when you’re right, as you point out) and humility cannot be underestimated. Defensiveness, snideness, or outright aggression only fuel the fire.

I also agree that, if you are already doing good work, time is on your side. In the heat of the moment, it’s often hard to realize that the flame war is just a flash in the pan.

Matthew T. Grant’s last blog post..Is 4-D the New 3-D? Thinking about Photosynth

]]> By: Apolinaras Sinkeviciushttp://leanstartups.com/2009/02/how-to-deal-with-online-public-fiascoes-disagreements-miscommunications.html#comment-146 Apolinaras Sinkevicius Wed, 11 Mar 2009 05:34:24 +0000 http://leanstartups.com/?p=214#comment-146 Once you get to the last bullet, from what I have seen, any further public statements just pull more "Google juice" and attention. The smaller you are, the more you just need to walk away. This is not about being right, but rather reducing the damage. Nobody cares about one fight when you have hundreds of great stories about you out there. Spend the energy on the positive. Once you get to the last bullet, from what I have seen, any further public statements just pull more “Google juice” and attention. The smaller you are, the more you just need to walk away. This is not about being right, but rather reducing the damage. Nobody cares about one fight when you have hundreds of great stories about you out there. Spend the energy on the positive.

]]> By: Brice Staceyhttp://leanstartups.com/2009/02/how-to-deal-with-online-public-fiascoes-disagreements-miscommunications.html#comment-145 Brice Stacey Wed, 11 Mar 2009 05:23:22 +0000 http://leanstartups.com/?p=214#comment-145 I agree, but I think for many small companies these situations can seem relatively large and be difficult to ignore. I would be interested to know if and when you would ever step in and make a public announcement in defense of your company. I agree, but I think for many small companies these situations can seem relatively large and be difficult to ignore. I would be interested to know if and when you would ever step in and make a public announcement in defense of your company.

]]> By: Catherine Careyhttp://leanstartups.com/2009/02/how-to-deal-with-online-public-fiascoes-disagreements-miscommunications.html#comment-45 Catherine Carey Tue, 24 Feb 2009 06:08:47 +0000 http://leanstartups.com/?p=214#comment-45 Good, good points!The last bullet is spot on.Remember one piece of advice for dealing with bullies and teasers you got way back in sixth grade?Ignore them, stop talking, don't add fuel to the fire.<abbr><em>Catherine Carey’s last blog post..<a href="http://catherinecarey.wordpress.com/2009/02/23/indulging-curiosity-and-taking-care-of-yourself/" rel="nofollow">Indulging Curiosity and Taking Care of Yourself</A></abbr></em> Good, good points!

The last bullet is spot on.

Remember one piece of advice for dealing with bullies and teasers you got way back in sixth grade?

Ignore them, stop talking, don’t add fuel to the fire.

Catherine Carey’s last blog post..Indulging Curiosity and Taking Care of Yourself

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