Comments on: Why do so many CEOs have no idea what operations people do? http://leanstartups.com/2008/12/why-so-many-ceos-have-no-idea-what-operations-people-do.html Best practices in lean business operations, technology, and other areas pertinent to success of startups, small, and mid-market businesses. Thu, 11 Mar 2010 04:35:37 +0000 http://wordpress.org/?v=abc hourly 1 By: Donald Forresterhttp://leanstartups.com/2008/12/why-so-many-ceos-have-no-idea-what-operations-people-do.html#comment-4 Donald Forrester Wed, 24 Dec 2008 05:25:13 +0000 http://leanstartups.com/?p=31#comment-4 I've never had the job title of COO, but I've been effectively in that position; and the idea that your job is to make sure people never have a reason to question what you do every day is absolutely true.A little bit of marketing, a little bit of IT, a little bit of HR, a little bit of accounting and a whole lot of engineering workflow so that the right people get the right information and support is what it's all about. Breaking open bottlenecks to productivity. Your mentor was a wise woman. I’ve never had the job title of COO, but I’ve been effectively in that position; and the idea that your job is to make sure people never have a reason to question what you do every day is absolutely true.

A little bit of marketing, a little bit of IT, a little bit of HR, a little bit of accounting and a whole lot of engineering workflow so that the right people get the right information and support is what it’s all about. Breaking open bottlenecks to productivity. Your mentor was a wise woman.

]]> By: Ari Herzoghttp://leanstartups.com/2008/12/why-so-many-ceos-have-no-idea-what-operations-people-do.html#comment-3 Ari Herzog Wed, 24 Dec 2008 05:12:30 +0000 http://leanstartups.com/?p=31#comment-3 Very true. Reminds me of the saying that the assistant is the one who answers the boss' phone, schedules the boss' trips, reads the boss' mail, calls the boss' friends, all in an effort to do the boss' job. And when the boss has a question, who does she call? You. Very true. Reminds me of the saying that the assistant is the one who answers the boss’ phone, schedules the boss’ trips, reads the boss’ mail, calls the boss’ friends, all in an effort to do the boss’ job. And when the boss has a question, who does she call? You.

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